In September, a new Quality Manager, Silja Nurmse, joined the K-Print management team. With extensive experience in quality management in manufacturing companies, she brings a comprehensive and systematic approach that covers the entire process – from sales and project management to production, dispatch, and handling of customer complaints.
“Our goal is not to fill out papers, but to create a system that works even when no one is watching.”
A holistic view of quality
While quality management in the printing industry has often focused primarily on monitoring color variations, under Silja’s leadership K-Print will take a broader perspective. The entire process will be examined – from sales and project management to production, dispatch, and complaint handling. The aim is to establish a structured, clear, and simple framework for quality management that supports the entire team in daily work.
First steps
Silja’s first impression of the company has been very positive: “People are open, friendly, and expecting real change. My goal is to create a system that makes processes clearer and easier to understand, and that functions even without constant oversight. I want to nurture a culture of teamwork, mutual support, and care. I believe one person can start change, but lasting success always depends on the team.”
The initial focus areas of the new quality management approach are:
- management system training for the leadership team and key employees,
- full implementation of the ISO 9001 standard for real benefits, not just audits,
- process mapping and documentation management,
- strengthening of the defect and complaint handling process.
A step forward
The quality management reform at K-Print goes beyond ensuring print quality. It establishes a transparent and efficient system that supports both employees and customers. The goal of these changes is to foster a culture of cooperation and accountability, where quality becomes a natural part of everyday work.
